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Overstock.com Website Review & Ratings + Overstock Coupons

Overstock: Products & Services

Overstock is an online department store that is stocked full of great products from all the most popular and trusted brands. 

Overstock offers merchandise from the following shopping categories:

Overstock: Company Background

Overstock is an American based business that was founded in 1999. The CEO of Overstock is Patrick Byrne and its headquarters are located in Cottonwood Heights, Utah, USA. Overstock is also known as O.co. Overstock is an extremely popular online store with 1-2 million page views daily. 

Overstock contact information:

6350 South 3000 East
Salt Lake City, Utah 84121

International: 00-1-801-559-3816
Canada or the U.S.: 1-800-843-2446

Overstock: Customer Feedback & Reviews

Customer reviews for Overstock are very mixed. Positive reviews commented on great selection, fast shipping and good prices, while negative reviews commented on high prices, poor quality products and poor shipping packaging. Overall, about 50% of customers who reviewed Overstock gave them a positive review and 50% gave them a negative review.

Some customer reviews were:

"I ordered a book from Overstock Digital for my sister's birthday and I expected it in 3 days. It came to me in 4. And one of the sides of the book was heavily dented. Although everything else went really well (they told me that they were shipping it off and when to expect it) they didn't do a fantastic job with protecting my sister's book and they didn't ship it very fast."

"Overstock.com is more like Overprice.com. Just check the Netgear GS605 network switch. Everywhere else are selling for $39.99, their price is over $46. Lot of places are free shipping and Overstock charge a few bucks fo shipping. By the time you added it all up. You pay over 25% more. OVERPRICE or not?"

"I was really worried after reading numerous reviews, but I really like the maggie bag and I live in Singapore, so overstock was my only choice to get it. I decided to buy from overstock.com after hesitation but I do not regret! I have received my maggie bag in perfect condition today!:) It arrived within 10 days!..."

"I was leary after reading all the negative reviews on this company, but have to say I am super impressed! I ordered golf clubs on July 26th and they were delivered today - August 1, 2012 - I live in Northern Ontario. The clubs are exactly as pictured. This has been a positive shopping experience for me!"

"purchased a memory foam topper from overstock.com and what I received was not the right size and was not the right density. I could not email them and their customer chat person was not helpful at all."

Overstock: Business Credibility & Trustworthiness

Overstock is accredited with the Better Business Bureau and has a BBB rating of "A+". They have been accredited with the Better Business Bureau since 2000. Over the last three years, there has been 352 complaints filed against Overstock with the Better Business Bureau; all 352 complaints have been closed to the Better Business Bureau’s satisfaction. The complaints against Overstock were: 

  • 82 complaints were due to Advertising / Sales Issues 
  • 17 complaints were due to Billing / Collection Issues 
  • 34 complaints were due to Delivery Issues 
  • 23 complaints were due to Guarantee / Warranty Issues
  • 196 complaints were due to Problems with Product / Service 
Overstock: Website Popularity & Google Ranking

Overstock website popularity:

  • Overstock has a worldwide Alexa traffic rating of 845
  • Overstock has an American Alexa traffic rating of 194
  • Overstock has a Google pagerank of six out of ten.
  • The Overstock site gets around 338,726 unique visitors daily, which account for 1,744,971 daily page views. 
Overstock: Social Media Presence

Overstock social media presence:

  • Overstock can be followed on Facebook; they have 134,915 likes on Facebook and have 5,014 people talking about them. Overstock updates their Facebook page several times a week.
  • Overstock can be followed on Twitter; they have 37,404 followers on Twitter and have posted 14,873 tweets. Overstock tweets several times a day.
  • Overstock is on Pinterest; they have posted 605 pins.
  • Overstock is on YouTube: they have uploaded 78 videos and have 115 subscribers. 
  • Overstock offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products.
Overstock: Website Security & Safety

Overstock uses Secure Sockets Layer (SSL) encryption technology to help keep their customers' private information safe from hackers and identity theft. Overstock employs physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of their customers' private information. Google Safe Browsing lists the Overstock site as "not suspicious" and states that no malicious software or suspicious content has been detected on it in the last ninety days. 

Overstock: Pricing & Packages

Overstock offers very competitive prices on all their merchandise. In a price comparison of three products, Overstock was more expensive on two of the items and the exact same price on one of the items than their leading competitor was.

Comfort Dreams Select-A-Firmness 11-inch Queen-size Memory Foam Mattress

  • Overstock: $399.99
  • Leading competitor: $399.99

Madden Girl Women's 'Allstaar' Boots

  • Overstock: $69.99
  • Leading competitor: $65.51

Beautyrest Cotton Top Mattress Pad

  • Overstock: $26.99
  • Leading competitor: $25.99
Overstock: Shipping Rates & Policies

Overstock shipping rates and policies:

  • Overstock ships within the United States and to numerous international locations.
  • Overstock does not ship to PO boxes

American shipping costs:

  • Overstock offers $2.95 standard shipping for orders within the contiguous United States (excluding Hawaii and Alaska)
  • Expedited Shipping is available for an additional cost

International shipping costs:

  • International shipping rates are calculated at the checkout and are based on the type of delivery service chosen, the weight of the order and the customer's location.
  • Customers are responsible for any customs, duties, taxes that occur.
  • Some items cannot be shipped internationally.
Overstock: Payment Methods Accepted

Overstock offers numerous payment options:

For American Customers:

  • Visa
  • MasterCard
  • Discover
  • American Express.
  • Overstock.com Gift Card
  • PayPal. 
  • Bill Me Later.
  • Check card/debit cards with a Visa or MasterCard logo.

Overstock does not accept:

  • Credit Cards issued by a foreign bank or with a foreign billing address.
  • Money Orders
  • Checks
  • Cash on delivery (COD)

For international customers:

  • Visa
  • MasterCard
  • PayPal, when using United States Dollars, Great British Pounds, or Australian Dollars as a currency.

Overstock does not accept:

  • Discover
  • Overstock.com Gift Cards
  • Bill Me Later
  • Money Orders
  • Checks
  • Cash on delivery (COD)
Overstock: Returns, Refunds & Exchange Policy

Overstock return/refund policy:

  • Customers wanting to make a return must contact Overstock's customer service within 30 days, and they must receive the return item within 45 days.
  • All items must be in new unused condition.
  • If the item is being returned due to Overstock's error or a manufacturers defect, Overstock will give a full refund plus refund the cost of shipping.
  • Refunds can take up to four weeks.

To make a return:

  • Customers should contact Overstock's customer service to obtain a return number.
  • The item being returned should be securely packaged and should have both the order number and return number visible on the outside of the returning package. The return should also include the original packing slip.
  • Customer is responsible for return shipping costs. 
Overstock: Product images & screenshots
Overstock Coupons
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