Overstock customer reviews? How is Overstock rated on BBB, Yelp, Glassdoor, or Reddit?

Is Overstock legit? How are Overstock's customer reviews and ratings? Do people complain about Overstock? Is Overstock a scam?
Overstock's customer service are rated: 2.0 - 1 ratings

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Knoji Staff
130
Posted Jul 3, 2018

Yelp

Generally, the feedback on Overstock on Yelp has been about average to slightly below average. They've been rated at approximately 2 stars by customers on Yelp. It appears that users on Yelp who have experience with Overstock locally are have had some issues Overstock's customer service, but generally have had a satisfactory experience with them.

You can see Overstock's Yelp reviews here.

Better Business Bureau (BBB)

Overstock has a positive rating on BBB of between A- to A+. The Better Business Bureau has enough data on Overstock to grade them, and they've assigned them a positive score. Most likely, Overstock has responded in a timely fashion to any customer complaints such that customers have been happy and the BBB has recorded a positive score for the company.

You can see Overstock's BBB rating and scorecard here.

Glassdoor

Overstock has neutral to slightly positive feedback on Glassdoor. Out of 753 ratings Overstock has received a 3 star rating by current and former employees. This indicates that Overstock likely has solid employment policies and practices, but some employees may have been unhappy or may have filed complaints.

You can see Overstock's Glassdoor reviews here.

Trustpilot

Consumers on Trustpilot have generally given Overstock negative ratings. Consumers have posted 228 ratings on Trustpilot and given them roughly 1 stars. Trustpilot users seem to be talking about problems or issues with Overstock's service, and have assigned them lower ratings.

You can see Overstock's Trustpilot reviews here.

Reddit

We found a thread on Reddit where users have shared their experiences with Overstock.

Generally, the feedback on Overstock among Redditors has been negative. Most of the responses to this thread about Overstock were from people who had experience with this brand and posted negative feedback.

You can see the full Reddit thread on Overstock here.

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This user rated Overstock's customer service: 2.0
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Rated 4.1 - 36 reviews

About Overstock

Overstock is a major e-commerce stores company operating the e-commerce site overstock.com. Overstock sells its products and services in the e-commerce stores vertical, offering discounts and promo codes to its customers infrequently. Overstock is very well-regarded among shoppers on Knoji, with 36 ratings and an average rating of 4.1 stars. Overstock scores very highly compared to other brands in the e-commerce stores industry, providing 17 e-commerce features to better serve its customers.

Overstock's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
Overstock offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
Free Shipping:
Maybe
It appears that Overstock may not offer free shipping currently. Read full answer >>
International Shipping:
Yes
Overstock offers international shipping for qualifying orders and customers, according to their international shipping policies. See policies and program details on their international shipping policies page. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
Overstock accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
PayPal:
Yes
Overstock accepts PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page. Read full answer >>
Apple Pay:
Maybe
It appears that Overstock may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that Overstock may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Maybe
It appears that Overstock may not offer promo codes currently. Read full answer >>
Sales:
Yes
Overstock runs a clearance and promotions page on their website. Check the official Overstock sales page for the latest discounted prices and sales directly from Overstock Read full answer >>
Military Discounts:
Yes
Overstock offers coupons and promotional pricing for military veterans. Get up to 30% off and other special offers for Overstock on their military discounts page. Read full answer >>
Official Coupons Page:
Yes
Overstock offers their own coupons and promotions page on their website. Check the official Overstock coupons page for the latest offers directly from Overstock Read full answer >>
Student Discounts:
Yes
Overstock runs a student discount program for current students. Save up to 40% on Overstock through their student discount program. Program details are available on their student discounts page. Read full answer >>
Price Matching:
Maybe
It appears that Overstock may not offer price matching currently. Read full answer >>
Birthday Discounts:
Maybe
It appears that Overstock may not offer birthday discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that Overstock may not offer senior discounts currently. Read full answer >>
Competitor Coupons:
Maybe
It appears that Overstock may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that Overstock may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Maybe
It appears that Overstock may not offer contact information currently. Read full answer >>
Money-back Guarantee:
Yes
Overstock offers money-back guarantee for qualifying orders and customers, according to their money-back guarantee policies. See policies and program details on their money-back guarantee policy page. Read full answer >>
Loyalty Programs:
Maybe
It appears that Overstock may not offer loyalty programs currently. Read full answer >>
Social Media Pages:
Maybe
It appears that Overstock may not offer social media pages currently. Read full answer >>
Reviews:
Maybe
It appears that Overstock may not offer reviews currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that Overstock may not accept Affirm financing currently. Read full answer >>
Klarna Financing:
Yes
Overstock accepts Klarna financing for qualifying orders and customers, according to their Klarna financing policies. See policies and program details on their Klarna financing support page. Read full answer >>
Afterpay Financing:
Maybe
It appears that Overstock may not accept Afterpay financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that Overstock may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Maybe
It appears that Overstock may not offer website security & privacy currently. Read full answer >>
Mobile Apps:
Maybe
It appears that Overstock may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Maybe
It appears that Overstock may not offer affiliate programs currently. Read full answer >>
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